Zinc, GE Digital build solution for contextual, real-time field communication

ServiceMax from GE Digital, the software company for the Industrial Internet, and Zinc, provider of an Enterprise Communication platform, have announced a jointly developed solution for field service teams to communicate in real-time, and specifically correlated to Predix ServiceMax work orders, accounts, installed products and contacts, the companies said.

By connecting field technicians and enabling them to share real-time knowledge within the context of the task at hand, Zinc and Predix ServiceMax together improve completion rates, drive productivity and increase employee engagement.

Zinc´s All Mode Communication platform for deskless workforces offers a secure way for field-based workers to easily and quickly communicate in any mode, including text, voice, video, and push-to-talk, as well as receive important or urgent company messages and broadcasts. With this integration, Predix ServiceMax and Zinc streamline how customers are serviced end-to-end.

When questions or issues are encountered in the field, technicians can easily create a conversation with the relevant people, history and context of the work order or product they are working on. All communication history is accessible via quick links from Predix ServiceMax for future review, analysis and customer success initiatives.

Founded on the belief that deskless workers need a better way to communicate, Zinc provides the only All Mode Communication Platform bent on driving business results. With access to real-time communication any time on any device, Zinc truly transforms the way businesses run. Loved by users and trusted by the enterprise, customers include Marriott, Vivint, BlueLine Rental, and Gaylord Hotels. Visit www.zinc.it and follow @Zinc on Twitter.

GE Digital is the software company for the Industrial Internet, reimagining industry´s infrastructure by connecting software, apps and analytics to industrial businesses to drive a Predix-powered world. GE Digital creates software to design, build, operate and manage the entire asset lifecycle — enabling industrial businesses to operate faster, smarter and more efficiently. For more information, visit www.ge.com/digital.