As part of its continued growth in the enterprise market, Zendesk, Inc. (NYSE: ZEN) has launched new collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily, the company said.
The new tools include Side Conversations, which enables customer service agents to collaborate with anyone, internal or external, to resolve customer issues.
Additionally, Zendesk launched Skills-based Routing and Contextual Workspaces, which automatically direct each request to the right agent and then update that agent´s view to give the most relevant information based on the nature of the request.
These enhancements help Zendesk´s enterprise customers be more agile and responsive, empowering them to deliver the best possible experience for millions of customers, despite large, diverse, and geographically distributed teams.
Zendesk´s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.