Zendesk launches suite for integrated customer experience

Zendesk, Inc. (NYSE: ZEN) the customer service and engagement platform, announced the launch of The Zendesk Suite, the company said.

The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect – a new product for proactive customer communication. Zendesk Connect enables customer service teams to send automated and timely messages based on a customer´s past actions and preferences. companies can use Connect to help customers before they ask and to manage customer interactions across different channels.

With the launch of The Zendesk Suite and Connect, Zendesk offers a complete package of integrated products for customer service and engagement.

The Zendesk Suite is a unified offering for multiple customer support channels, designed for companies that want to provide a unified and seamless experience, regardless of how their customers choose to interact with them.

The Suite integrates email, live chat, phone, self-service help centers, and any other channel connected into the platform–including social media. The product offers everything businesses need to allow conversations with customers to move from one channel to another without the customer having to repeat information.

Customer service productivity increases significantly with a unified interface, simplified workflows, better collaboration, and consistent reporting. The ability to have conversations across different channels with full customer context also results in higher customer satisfaction.

Using Connect, companies can predict customer needs and proactively reach out to address known problems before the customer asks for help. Freshly, a subscription-based food company that delivers healthy, fully prepared meals directly to customers´ doors, uses Connect to send tailored emails as opposed to generic marketing blasts.

The best customer experiences are built with Zendesk. Zendesk´s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.