Key components of GenBand´s extensive cloud portfolio are being used by XO Communications to provide advanced contact center services for its customers, the company said.
The contact center solution will provide XO customers with the ability to centralize call center management and operations in the cloud. Doing so will allow agents to focus on improving customer experience and reduce the challenges of managing complex, expensive premise based infrastructure that can quickly become obsolete.
GenBand provides real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries.
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy.