Wireless Network Quality Problems Happen More Often in Urban Regions, J.D. Power Finds

Residents of urban areas experienced the highest incidence of overall network quality problems in the J.D. Power 2020 US Wireless Network Quality Performance Study℠–Volume 1, the company said.

At the other end of the spectrum, residents of rural areas experienced the second-highest volume of network quality problems. The phenomenon sets the stage for the regional challenges ahead as carriers roll out their 5G offerings.

Verizon Wireless ranks highest in all six regions covered in the study, achieving the lowest network quality problems per 100 connections (PP100) in call quality, messaging quality and data quality in each region.

The 2020 US Wireless Network Quality Performance Study–Volume 1 is based on responses from 33,750 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded from July through December 2019.

J.D. Power is a global provider of consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.