Windstream Wholesale has announced it is launching market-leading network-monitoring tools for wholesale customers of its 10 Gbps and 100 Gbps Wavelength services, the company said.
The addition of these proactive monitoring and trouble ticketing automation tools will give customers more visibility to a service-impacting event with communication via e-mail and in our customer portal.
Automatically opening trouble tickets based on alarms and providing status to customer support teams working in a NOC or home office environment also brings an added level of operational flexibility. These features enable quicker identification of trouble within the network and accelerate repair times.
Windstream will continue to enhance its online network health tools over the coming months to include logical circuit display with real-time network health and reporting. These tools underscore Windstream Wholesale´s commitment to differentiate itself as a provider of Network as a Service offerings by giving customers greater real-time visibility into the network itself and the assurance of always keeping continuity planning in the forefront.
In addition to Wavelengths, Ethernet Solutions and Dedicated Internet Access, Windstream Enterprise & Wholesale offers a range of complementary network and communications solutions to wholesale and resale customers including SD-WAN Wholesale, proprietary OfficeSuite White Label and Cloud SIP and PRI that are collectively designed to help wholesale customers increase productivity, improve ROI and win. More at windstreamenterprise.com/wholesale.