Hitron Technologies Inc., the fastest growing DOCSISâ¢ customer premise equipment (CPE) manufacturer in North America, has announced that Westman Communications Group, based in Manitoba, will launch “Unleash Your Wi-Fiâ¢,” Hitron´s turnkey, whole-home Wi-Fi managed solution, the company said.
After a two-month trial with select customers, Westman determined that Hitron´s solution materially improved its customer experience while reducing installation time, care calls and post-installation truck rolls.
Upon installation, Westman technicians employed Hitron´s EasyInstallâ¢ app with its SweetSpotsâ¢ functionality to ensure optimal placement of their high-powered Wi-Fi gateway while identifying any “dead zones” that could be solved with Hitron´s MoCA-to-Wi-Fi extenders.
Westman technicians can show customers that every corner of their home has Wi-Fi coverage at the speed level at which they have subscribed. Post installation, Westman customers can use the MyHitronâ¢ app for simplified management of their network with tools for parental controls, network setup and security, as well as tier 0 resolution steps which significantly drive down associated operating costs.
In addition to Hitron´s hardware and app portfolio, Westman will also utilize Hitron´s OptiMyâ¢ service-leveraging cloud-based machine learning and big data analytics to evaluate historical and real-time conditions of the customer´s Wi-Fi environments to make automatic network optimizations to ensure peak performance.
Westman Communications Group is the operating name for Westman Media Cooperative Ltd., which provides service throughout Western Manitoba. Westman is a customer-owned cooperative, which operates cable systems in 36 communities. Westman is a provider of communication products and services including cable TV, Internet and phone. Westman also owns and operates local radio stations Q Country 880 AM / 91.5 FM, and 94.7 STAR FM, which broadcast throughout Western Manitoba.