WebPT enhances customer experience with NewVoiceMedia

NewVoiceMedia, a global provider of cloud contact center and inside sales solutions, has announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform.

Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organization aims to offer a high-touch service, and new customers work with an onboarding team for two-to-six weeks during their product implementation process. For ongoing service, WebPT´s customers may need to speak with several different representatives at different times throughout the sales cycle, as they access the sales, onboarding and support teams.

WebPT was experiencing challenges with its legacy telephony system, including a call routing structure that resulted in long customer wait times, and the limited ability of managers to monitor the sales and service teams´ performance. Lack of integration between WebPT´s CRM platform and its telephone system made it difficult for agents to provide a personalized service to customers across the entire customer journey.

NewVoiceMedia is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.