Voxbone, the Communications as a Service (CaaS) provider that supports both giants and growing enterprises with voice and messaging services in the cloud and via API, has announced that it has formed a strategic partnership with speech-processing company Gridspace.
This collaboration will integrate Gridspace´s AI capabilities to complement Voxbone´s already robust voice analytics services (Voxbone.ai). With this expanded offering, customers will be able to automatically record conversations and receive real-time transcriptions/analytics from interactions made in contact centers, conferencing and other venues for spoken business communications.
Such insights include identifying missed opportunities during sales calls, optimizing customer satisfaction and discovering trends among top-performing teams or employees.
Gridspace joins a list of partners (VoiceBase, CallMiner, Google Talk) that provide external analytics processing using Voxbone´s cloud-based call recording. A demo of the service is available at Voxbone.ai.
Gridspace was formed as a collaboration between SRI Speech Labs, the lab behind Siri, and a multidisciplinary team of designers and engineers. Gridspace is based in Los Angeles and San Francisco.