Vonage (NYSE:VG), a global business cloud communications leader, has announced that ContactCenterWorld, the world´s largest contact centre and customer engagement association, has named Dave D´Arcy, Senior Director International Care and Tech Support for Vonage, as Best provider of the world final of its Top Ranking Performers Awards, the company said .
Now in its 14th year, the ContactCenterWorld Top Ranking Performers Awards is a global awards programme devoted to the contact centre and customer experience industry. More than 1,500 entries from organisations and individuals in 50 nations were submitted this year. Regional winners were announced this Summer and competed in the world finals this month.
Vonage Business Cloud is the company´s flagship unified communications offering, built on a microservices architected platform designed to address the unique needs of mid-market and enterprise customers.
This platform — “One Vonage” — provides businesses with a fully integrated cloud communications solution through the powerful combination of unified communications via VBC, contact centre, and programmable communications solutions via the Vonage API Platform to enhance internal collaboration and external engagement with customers, creating a better experience for all.
With these capabilities, Vonage Business Cloud enables businesses and their employees to be more productive and connected than ever before, providing tools for rich messaging, increased mobility, network optimisation, CRM integration, programmability via APIs and video collaboration.
To find out more about Vonage, visit www.vonage.com.