Vonage Powers Messaging Capability, Customer Support PT. Telekomunikasi Indonesia

Indonesia´s largest telecommunications and network provider, PT. Telekomunikasi Indonesia (NYSE: TLK), has chosen Vonage (Nasdaq: VG), a provider of cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience, the company said.

The Vonage Messages API has been integrated into Telkom Indonesia´s five business divisions – IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.

Vonage supports Telkom Indonesia´s multichannel customer notifications including billing updates and payment reminders. The Vonage Messages API also enables Telkom Indonesia to engage with millions of customers¹ more effectively through Indonesians´ preferred channels — WhatsApp and SMS. Vonage provides a simple way to integrate with the WhatsApp Business solution through which Telkom Indonesia´s chatbot responds to customers with commonly requested information including billing queries, product details and corporate information.

Telkom Indonesia is a multinational telecommunications conglomerate with more than 10 subsidiaries and investment entities. The company caters to individuals as well as enterprises from various industries including banking, education, energy, financial, healthcare, industrial, manufacturing, construction and transportation. Telkom Indonesia is the parent company of the largest mobile operator in Indonesia, PT. Telkomsel.

Vonage APIs offer messaging, voice and video communication solutions, allowing developers to easily enhance and build innovative customer experiences directly into their existing applications and devices. The Vonage API platform has more than one million registered developers and offers a full suite of programmable voice, video, messaging, and email services to forward-thinking businesses throughout the Asia-Pacific market and worldwide. Through its partners, Vonage´s platform is at the center of many notable transformational projects in the region, and a de facto for startups. To find out more about Vonage, visit www.vonage.com.