Vonage (Nasdaq: VG), a provider of cloud communications, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365, the company said.
Vonage Contact Center for Microsoft Dynamics 365 enables businesses working within the Microsoft ecosystem to leverage personalised customer engagement capabilities with a cloud-based contact centre solution, empowering agents to increase productivity, access customer insights and deliver an enhanced customer experience.
Vonage Contact Center for Microsoft Dynamics 365 also meets the needs of many companies that are using a combination of CRM tools and digital workflow applications across their organisations, especially those employing hybrid, multi-vendor and legacy solutions.
Vonage Contact Center seamlessly integrates with Dynamics 365 enterprise-level CRM application, providing agents with cloud-based capabilities that drive internal collaboration and external customer engagement from anywhere in the world, including:
● Embedded experience for the agent, within a single, unified interface
● Dynamic routing on any Dynamics data
● Auto-Logging of data into Dynamics
● Rich data, key performance metrics and analytics
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage´s Communications Platform is fully programmable and allows for the integration of Video,Voice, Chat, Messaging and Verification into existing products, workflows and systems. To follow Vonage on Twitter, visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.