Vonage Contact Center helps RAM Tracking Avoid Disruption

Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic, the company said.

RAM Tracking, a provider of GPS vehicle tracking systems, chose the Vonage Contact Center to help transform its sales operations, increase conversion rates and improve business efficiencies, while delivering a better customer experience. The company was built on the principles of customer service excellence and technical innovation and has over 80,000 GPS vehicle tracking units on the road for more than 10,000 customers, making it a market provider of the industry.

With the Vonage Contact Center, RAM Tracking was able to transition all employees from working at the office to their homes overnight. Using home computers or new laptops sourced by RAM Tracking, employees were able to continue using the Vonage solution and serve customers remotely seamlessly.

Vonage´s Contact Centre provides managers at RAM Tracking with a real-time window into the entire operation, regardless of employee location, making it easy to manage remote employees. In addition, customisable reports with rich data allow the company to identify opportunities for improvement.

Vonage is redefining business communications once again, making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead.