Vonage (Nasdaq: VG), a global business cloud communications leader, has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues, the company said.
Seamlessly integrated with Vonage Contact Center, Vonage´s AI Virtual Assistant adds intelligence to any conversation in a customer´s journey, making the customer experience a true competitive advantage by using AI to deliver enhanced self-service interactions that engage every caller in natural language. Deployed through the voice and messaging channels, an AI representative has the ability to answer every customer immediately, facilitate a conversation to understand their needs and take the appropriate action.
Vonage´s AI Virtual Assistant makes it easier and more effortless than ever for organisations to maximise the efficiency of their service teams while delivering an exceptional customer experience. The new capability enables businesses to expand their contact centre offering without increasing headcount and provide 24-hour service with minimal human involvement.
To find out more about Vonage´s AI-driven contact centre technology, visit www.vonage.com.