Vivo chooses Netcracker for B2B transformation program

Netcracker Technology has announced that Vivo, the Telefónica Group´s Brazilian subsidiary, has selected Netcracker to drive the large-scale B2B transformation associated with delivering a better customer experience and rapidly creating and delivering new enterprise services, the company said.

The multi-phased program is part of Vivo´s broader digitalization initiative and will begin with an evolution of Vivo´s lead-to-order technologies and processes. It will use Netcracker´s Configure Price Quote (CPQ), Telesales, E-Commerce, Product Catalog and Application Management offerings as well as a range of services.

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Its portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem.