VirtualHealth Announces No-Download Secure Video Visits

VirtualHealth, provider of HELIOS, the SaaS care management platform, has announced the addition of groundbreaking new telehealth capabilities which allow care managers and clinicians to initiate HIPAA-compliant video calls with any patient on the platform, the company said.

The new feature works across all devices, including computers, laptops, tablets, and smartphones and provides exceptional video and audio quality alongside secure chat and data exchange capabilities.

As the world navigates new protocols amid the current pandemic, telehealth solutions have become more vital than ever before. Available by request to all VirtualHealth clients, the telehealth feature further enhances a care manager´s ability to provide personal care to the patient using technology and extends VirtualHealth´s commitment to whole person care in the community. A key benefit of the solution is that it does not require the patient to download any specialized software or app and works across all major devices and operating systems.

COVID-19 has sparked a rise in demand for technology-driven approaches to care. According to a recent study by Frost & Sullivan, telehealth is expected to grow seven-fold by 2025. While home visits have declined since February of this year, VirtualHealth has seen an increase of at least 10% across all other forms of patient interactions as compared to the same time last year, further illustrating the importance of digital alternatives in supporting patients.

The VirtualHealth HELIOS platform connects the end-to-end healthcare ecosystem, aggregating medical, behavioral, social, and service data to deliver automated workflows that are based on a 360° view of each member. The platform´s proprietary clinical decision rule engines work seamlessly to guide clinicians and care managers toward appropriate and timely communication, assessment, care planning, and education activities for every individual in their care.

In a perpetual push for better member outcomes at lower costs to payers, VirtualHealth continues to innovate and bring healthcare organizations the solutions they need to provide outstanding levels of care. In addition to the telehealth product, VirtualHealth has released a suite of COVID-19 capabilities to proactively identify and manage both suspected and confirmed cases. The company announced a partnership with Divurgent to further scale this effort with a team of care outreach coordinators. Additionally, VirtualHealth recently integrated with Change Healthcare´s InterQual Connect™ to further streamline administrative burdens and expedite authorization requests through HELIOS.

HELIOS by VirtualHealth is the first comprehensive care management platform purpose-built to power the entire ecosystem of value-based care. Utilized by some of the most innovative health plans in the country to manage millions of members, HELIOS streamlines person-centered care with intelligent case and disease management workflows, unmatched data integration, broad-spectrum collaboration, patient engagement, and configurable analytics and reporting. Named one of the fastest-growing companies in North America by Deloitte in 2018 and 2019, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes, while maximizing efficiency, improving transparency, and lowering costs. For more information, visit