Virtual Hold Technology offers customer service solution

Virtual Hold Technology said it has offered a solution that allows large companies to better manage the customer care service.

The software offers customers options, such as waiting on hold if a representative will be with them shortly or requesting a callback if the wait will be longer. Customers also have the ability to schedule a particular time to receive a callback so that they can speak with the company at a time that is most convenient for them.

By using the Virtual Hold technology, businesses could demonstrate that they do care about their customers.