Virtual Call Center launches mobile application

Virtual Call Center has launched a new mobile application to support business calls for sales and customer relations staff, the company said.

This app supports documenting, tracking, advancing and following up business calls in turn making sales and customer relations more effective and productive.

The key to the new app, as in the case of VCC Pay, VCC´s phone-based bank card payment system, is secure data handling. The mobile app does not store any data whatsoever related to calls labelled “private”. Call details from the data base can be further filtered and exported, and the system is able to create a list of scheduled calls and their call times. The call can subsequently be launched directly from any mobile device´s screen when the reminder shows up.

Initial client feedback made it clear that a combination of non-call-centre-based sales and customer management functions, integrated into customer communications, was required. As such, with this latest development, VCC aims to not only allow business calls to be logged and catalogued, but also to provide status tracking and follow up information to help make sales people more effective.

Virtual Call Center is an innovative cloud based contact center technology company focusing on the global market. Its technology is utilized in 32 countries and customers can initiate calls into 92 countries worldwide.