Virgin Atlantic has announced it could be facing penalties from Britain´s Civil Aviation Authority, for not offering refunds to passengers holding tickets on cancelled flights, the company said.
Authorities claim the international carrier has waited up to four months to give passengers their money back.
Virgin Atlantic may face penalties from the UK Civil Aviation Authority, after the agency said they were not satisfied by the carrier´s refund times.
For some Virgin Atlantic flyers, the wait for a refund can take up to four months. The CAA claims some asking for a refund in compliance with EC261/2004 have waited up to 120 days from their flight cancellation for recompense.
Virgin Atlantic notes they have been running significantly behind on refund requests. The airline says their goal is to process refund requests within 80 days by the end of August 2020, 60 days by September 2020 and 30 days by October 2020.