Vidyo´s video collaboration technology has been deployed by Baxter Credit Union (BCU), with the goal of launching a number of video-only branches in 2017, the company said.
BCU members use video to remotely connect face-to-face with credit union representatives and knowledge experts, from their homes, mobile devices or in-branch, for improved self-service and a better overall experience.
To provide better access to members, BCU plans to leverage Vidyo to launch a number of video-only branches in remote locations. More than 65% of BCU members are not located near a branch; the video-only branches will demonstrate the ability of next-generation video collaboration technology to help credit unions simultaneously increase both simplicity and member engagement.
Vidyo provides real-time video communications to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo´s secure, scalable technology and cloud-based services.
BCU is a USD 2.8 billion full-service financial institution providing select employer group and community banking to approximately 200,000 members in all 50 states and Puerto Rico.