Vibrant Credit Union has improved member services and increased operational efficiencies using Sharpen Technologies´ agent-first omni-channel cloud contact center platform, the company said.
Vibrant has used the Sharpen platform to create video kiosks at its branch locations. The kiosks enable members to interact with video tellers who provide personal banking, lending and mortgage services.
The kiosks have also resulted in more efficient staffing and improved quality of service.
Vibrant Credit Union offers personal and business banking services, along with a full line of insurance services. It delivers these services from 17 locations throughout the greater Moline, Illinois area. Vibrant also makes banking convenient via online and mobile services. The credit union was founded in 1935 on the principle of treating members´ money as if it were its own. Today, Vibrant´s more than 200 employees serve 48,000 members and growing. Visit www.vibrantcreditunion.org.
Sharpen Technologies is a cloud-based customer experience technology provider that offers an agent-first omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit www.sharpencx.com.