Verint, Tango Networks to enable mobile customer service workers

Verint Systems Inc. (Nasdaq: VRNT) and Tango Networks said that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions.

This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations.

The level of unmanaged customer communications is increasing as employees expand their use of mobile devices in the workplace. While this provides more flexibility to workers, it can leave companies exposed with an inability to effectively apply traditional best practices for quality during customer interactions and adhere to risk and compliance requirements.

Tango Networks empowers enterprises to extend their full-featured Unified Communications (UC) solutions to any mobile device for any user. Built with flexibility and connectivity in mind, Tango´s Kinetic Communications Platform is the industry´s first Software-Defined Communications solution to seamlessly integrate mobile devices with leading enterprise voice and UC applications.

With Tango Networks, users have access to powerful business telephony features from the mobile´s native dialer, mobile communications are compliant with corporate communication policies, and personal and business personas remain separate. The platform is easily and simply deployed across any existing UC environment to help enterprises maximize the value of their mobile communications investments.

Verint is a global leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries–including over 80 percent of the Fortune 100–count on intelligence from Verint solutions to make more informed, effective and timely decisions.