Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, has announced a program that gives organizations metrics and multichannel insights into the productivity of work-from-home agents, and identifies connectivity and other engagement challenges, the company said.
The program is available to new customers as well as existing customers of Verint´s Desktop and Process Analytics (DPA) software. With a small services engagement, organizations can gain real-time insights to manage and support their work-from-home agents effectively.
Verint is hosting a series of webinars addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges
Verint is a provider of Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries–including over 85 percent of the Fortune 100–count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more at www.verint.com.