Verint Systems Inc.´s (Nasdaq: VRNT) voice self-service and speech recognition solutions from its Customer Engagement Optimization portfolio will be implemented a large municipal transportation authority in the US, the company said.
When this transportation authority sought new solutions to support its move from an on-premises to cloud environment, as well as to advance key compliance needs–including functionality to support the Payment Card Industry Data Security Standard (PCI DSS)–it turned to Verint.
The authority also wanted to ensure the technology it selected would enable it to enhance security and further the success of its prepaid card program that enables citizens to reload their transit cards through voice self-service.
When deployed, the software solutions will be integrated with the authority´s contact center and back-end data systems, and will help deliver timely, high-quality voice self-service to improve citizen experiences, achieve higher completion rate goals, and decrease transfer rates and cost per contact. The authority and citizens it serves also will benefit from the solutions´ personalization capabilities, which help reduce typical consumer frustration with voice self-service systems.
Verint is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance.