Verint customer uses automated quality to simplify performance measurement

Verint® Systems Inc. (Nasdaq: VRNT) has announced that a telecommunications and media company in the Asia Pacific region expanded its investment in Verint solutions at the start of this year and is now using its Automated Quality Management™ workforce engagement software to heighten performance and service delivery, the company said.

Using the Verint solution, this telecom company, whose contact center agents handle tens of millions of calls per year, has automated its quality program to ensure modern, employee-empowering and cost-effective quality management (QM).

Verint is a global provider of Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Learn more at www.verint.com.