VerintÂ® Systems Inc. (Nasdaq: VRNT) has announced an expanded partnership with Connex Telecommunications, Inc. (“CTI”), a Canadian telecommunications provider, the company said.
The partnership gives Connex the ability to offer a broader range of Verint solutions, both on premises and in the cloud, to its customers.
Partners with Verint since 2014, Connex has offered Verint Workforce Engagement as part of the contact center solutions Connex provides its customers. The newly expanded, strategic relationship provides Connex the ability to implement, integrate and support Verint´s broader Customer Engagement portfolio for enterprises across Canada.
With customers–including some of the world´s best-known brands–across financial services, technology, utilities, government, hospitality and a range of other industries, Connex has long held a commitment to exceptional customer service, supporting its customers´ digital transformation with offerings for self-service, interactive voice response (IVR) systems, digital call recording, quality monitoring and other solutions.
The new agreement provides for mutual investment by Connex and Verint in marketing campaigns, dedicated sales, technology and support resources. It also includes the creation of an innovation lab for Connex to showcase best-of-breed applications to its customers.
CTI is a Canadian National Telecommunications provider which engineers, designs, implements and services end to end Telecommunications solutions and is an industry provider of voice, video and data solutions over traditional and next generation converged IP networks. Learn more at www.connexservice.ca.
Verint is a global provider of Actionable IntelligenceÂ® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries–including over 85 percent of the Fortune 100–count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we´re creating A Smarter World with Actionable IntelligenceÂ® at www.verint.com.