Verimatrix, (Euronext Paris: VMX) (Paris:VMX), a provider of cybersecurity solutions, has announced it took gold, as well as two silvers and a bronze, from the 14th Annual Stevie® Awards for Sales & Customer Service, the company said.
The Stevie Awards noted Verimatrix for excellence in customer service as underscored by a 99% customer satisfaction score for 2019, a year during which the company was acquired by Inside Secure, merging products, processes and teams, as well as transitioned to cloud-based Software-as-a-Service business models.
Eric Johnson of the global technical support team for the Americas received gold for Front-Line Customer Service Professional of the Year – Technology Industries. The award praises his outstanding efforts throughout 2019 which included him receiving a 100% customer satisfaction rating and resolving the greatest number of tickets among all Verimatrix support engineers.
Commemorating additional outstanding contributions by the Verimatrix global technical support teams, the company was also presented with the following Stevie Awards:
– Silver for Customer Service Department of the Year — Computer Software – 100 or More Employees
– Silver for Customer Service Department of the Year — Telecommunications
– Bronze for Front-Line Customer Service Team of the Year – Technology Industries
The Stevie® Awards were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year´s competition. Recipients were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees. To learn more, visit www.stevieawards.com.
Verimatrix is a provider of innovative, customer-friendly cybersecurity solutions that protect content, devices, software and applications across multiple markets. Many of the world´s largest service providers and innovators trust Verimatrix to protect systems that people depend on every day. To learn more, visit www.verimatrix.com.