Vectra deploys Avaya's customer and team engagement solutions

Avaya Holdings Corp. (NYSE: AVYA) has announced that Vectra S.A, one of Poland´s largest multimedia companies, has implemented Avaya´s customer engagement solutions to transform the customer experience for nearly one million subscribers, the company said.

By deploying Avaya´s omnichannel contact center solution, Vectra can deliver a seamless and consistent experience to its subscribers, enhance service quality levels and optimize the efficiency levels of its team.

The new contact center also provides the flexibility to add new technologies and grow as needs evolve. The entire operation is now supported by a unified reporting environment, enabling faster decision making, while workforce optimization components allow Vectra to monitor service quality and deploy staff resources according to traffic and workforce intensity.

Avaya enables the mission critical, real-time communication applications of the world´s most important operations. As the global provider of delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications — offered on premises, in the cloud, or a hybrid. For more information, visit www.avaya.com.