Netcracker has been selected by Vast Broadband to deliver a BSS and OSS transformation program that will enable the growing cable and Internet service provider to enhance its customer experience, quickly introduce new services, consolidate its BSS and OSS platforms to reduce total cost of ownership, and realize post-acquisition efficiencies, the company said.
This extended multiyear fully managed agreement between the companies demonstrates the ongoing strategic partnership between Vast and Netcracker as well as the future-proofing alignment between Vast´s business vision and Netcracker´s technology roadmap. Leveraging more than two decades of success delivering business transformation for communications service providers, Netcracker´s uniquely skilled professional services team will help Vast execute a BSS/OSS transformation initiative.
This program will automate Vast´s end-to-end fulfillment processes and will dramatically reduce operational costs by migrating subscribers and consolidating multiple BSS and OSS systems gained via acquisition onto Vast´s fully hosted Netcracker BSS and OSS solution.
Netcracker´s solution provides the critical backbone for Vast´s customer experience, managing and automating billing, inventory, service fulfillment and product management. Netcracker will centralize many of Vast´s core business capabilities onto this single, common platform. Netcracker will implement enhanced agent desktop capabilities to reduce training costs and effort while minimizing call handling time, add additional network integration components, and deliver API-based integration with Vast´s CRM layer to automate end to end processes.
Vast Broadband, headquartered in Sikeston, Missouri is a broadband / cable company providing high-speed Internet, video, home automation/security and voice services to over 58,000 residential and business customers in South Dakota and southwestern Minnesota. Vast Broadband recently purchased NTS Communications (“NTS”), a regional broadband fiber company offering high-speed Internet, video, and voice services to over 20,000 residential and business customers in Texas and Louisiana. For more information, visit www.vastbroadband.com.
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. For more information, visit www.netcracker.com.