8×8, Inc. (NYSE: EGHT), a Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, has announced it has been selected by Vacasa, North America´s largest vacation rental management platform, as the provider of choice for its global contact centers, the company said.
Headquartered in Portland, Oregon, Vacasa offers comprehensive vacation rental management services for over 14,000 vacation homes across 17 countries. 8×8 Contact Center provides best-in-class, scalable support for Vacasa homeowners, guests and agents, including omnichannel support and call analytics.
With Vacasa´s people-first approach to customer experience, it needed a contact center system that gave the reins to customers, so they could engage with the company in their preferred channel.
8×8 Contact Center offers businesses a scalable, analytics-driven, omnichannel solution backed by outstanding voice quality and a 99.99% uptime SLA. Gleaning actionable insights from phone calls, chat, text and other channels, businesses like Vacasa can maintain digital agility to ensure their CX-minded customers have the freedom to interact on their channel of choice.
8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. For additional information, visit www.8×8.com.
Vacasa is North America´s largest vacation rental management platform and offers property management and other real estate services directly and through licensed subsidiaries. Leveraging industry-leading technology, Vacasa maximizes revenue for homeowners and its partners, and provides unforgettable experiences for guests. For more information, visit www.vacasa.com.