Leveraging on its strategic partnership with Nokia, a global provider of creating the technologies at the heart of the connected world, V3D, the independent software vendor specialized in QoS/QoE (Quality of Service/Quality of Experience), has announced a new commercial reference with MTN Nigeria, the company said.
Delivered as part of Nokia´s global CEM solution, V3D´s flagship product EQual One adds a state-of-the art mobile agent technology to Nokia CEM network QoS monitoring and analytics tools allowing to further enrich Customer Experience knowledge with an extensive set of Key Performance Indicators (KPIs) coming straight from the end user devices.
Nokia´s Customer Experience Management (CEM) solutions deliver automation and intelligence to help telecommunication service providers operate their networks more efficiently and seize new business opportunities by providing a complete view of customer satisfaction, revenue, device, and network performance.
Specialized in mobile and fixed network technologies, V3D Solutions enable carrier network operators to monitor the true network Quality of Experience (QoE) straight from the subscribers´ perspective. This approach to traditional measurement methods of network performance offers technical and business benefits to various departments of an operator, from CEM & Marketing to Network Operations or Customer Care. V3D headquarters are based in Lyon, France.