US Cellular Taking Additional Steps to Keep Customers Connected

US Cellular, committed to keeping customers connected during the COVID-19 crisis, has announced updates to its offerings to accommodate how consumers, businesses, first responders and healthcare professionals are using their wireless devices in this ever-changing environment, the company said.

From now until the end of May, US Cellular customers — no matter what plan they are on — can be assured that they will continue to have the smartphone data they need and not be charged for any overages they may incur.

To address this, the company has taken the following actions:

Eliminated overage charges for customers on legacy plans, including Shared Connect and other postpaid and prepaid plans with data limits, so they can use the data they need without worrying about their bill.

Provided Unlimited Everyday and Even Better Plan customers with an extra 15GB of hotspot data to adjust to shifting and varying work arrangements.

Made these enhancements proactively and automatically, with no action needed from customers.

With the increase in voice, SMS and data traffic in recent weeks, US Cellular´s network teams have been consistently monitoring usage and making modifications and enhancements as needed to ensure continuous service.

The company´s network was built for times like this — with extra capacity to manage unexpected increases in usage. In specific areas of the country, US Cellular requested and was granted Special Temporary Authority from the FCC to use certain spectrum to ensure it can handle increasing demand for Internet access, especially in rural communities.

US Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. To get the latest news, promos and videos, connect with US Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.