US airline to implement Bright Pattern cloud contact center software

Bright Pattern has announced a major US airline and travel company has chosen Bright Pattern contact center software for its omnichannel contact center platform, the company said.

With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines. The airline plans to transform its customer service contact center, offering voice, email, chat and social channels to traveling customers with the goal of meeting customers on the channel of their choice with omnichannel conversations utilizing the Bright Pattern platform.

Bright Pattern provides an AI-powered contact center for midsize and enterprise companies.