Upstream Works Software partners with GDT

Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, has announced a new partnership with GDT, to deliver integrated customer experience solutions on the Cisco Collaboration platform, the company said.

Together, they´re delivering innovative strategies and adaptive solutions that meet the growing demand for effective customer engagement solutions.
Upstream Works has a strong history of omnichannel innovation specializing in improving agent and customer engagements. Upstream Works for Finesse (UWF) provides a flexible, extensible solution that has been designed to simplify the increasingly complicated customer journey.

With UWF, the Single Agent Desktop enables agents to easily access all customer interaction activity, history and context across all voice and digital channels for a more informed and personalized customer experience.

GDT and Upstream Works together have the contact center expertise and depth of operational experience to enhance performance, increase loyalty, and improve efficiencies and business outcomes across a range of industries.

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works´ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

Founded in 1996, GDT is an award-winning, international multi-vendor IT solutions provider and Cisco Gold Partner. GDT specializes in the consulting, designing, deploying, and managing of advanced technology solutions for businesses, service providers, government, and healthcare. The GDT team of expert architects and engineers maintain the highest level certifications to translate the latest ideas and technologies into innovative solutions that realize the vision of business leaders.