Upstate University Hospital reimagines physician-patient experience

Vocera Communications, Inc. (NYSE:VCRA), a recognized provider of clinical communication and workflow solutions, has announced that physicians at Upstate University Hospital in New York identified a unique way to improve communication and patient experience using real-time feedback captured with the Vocera Rounds solution, the company said.

Clinicians and quality leaders at Upstate University Hospital worked closely with the care experience team at Vocera to design questions that address core communication tenets for physicians to follow. During a hospitalist-patient interaction, a medical resident observes the physician´s behaviors and captures observations in the app using an iPad. Residents and physicians also use the app to conduct a brief patient survey after the encounter.

SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York and is the region´s largest employer with more than 10,000 employees. Affiliated with the State University of New York, Upstate´s mission is to improve the health of the community through education, biomedical research and health care.

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. Learn more at, and follow @VoceraComm on Twitter.