Banking giant HSBC has contacted Financial News and confirmed that there currently are no problems with the bank’s internet banking system.
Nigel Hinshelwood, UK Retail Bank Chief Operating Officer at HSBC said: “There are no problems with payments going through our internet banking system. All payments made are being processed, and within normal processing times.”
Earlier today, an HSBC business banking client told Financial News that the bank was unable to process internet banking payments and any payments that had been made this morning were currently trapped ‘in-limbo’ with HSBC unable to give customers any guidance on when the payments would be processed.
The source added that this was the explanation given by the designated HSBC relationship manager. The source contacted Financial News later and said that payments were again being processed around midday today.
The earlier Financial News story follows:
HSBC Bank plc have experienced an internet banking failure today (17 September, 2012). The bank is currently unable to process internet banking payments and any payments that have been made this morning are currently trapped ‘in-limbo’ with HSBC unable to give customers any guidance on when the payments will be processed.
Customers are being told not to try and make any payments from their online banking until the problem has been resolved. Members of the HSBC call-centre have ‘promised’ cutomers that the payments will go out today, although without any timescale being offered customers are quite correctly concerned at whether the bank will be experiencing the type of outage that NatWest and Ulster Bank experienced earlier in 2012.
What is is for certain is that this is another embarrassing online banking failure for a UK Bank and further shakes the now fragile confidence that the British public has in it’s financial institutions.