Unytalk, Semafone to Provide Seamless Customer Experience and Secure Payments

Semafone®, the provider of data security and multi-channel compliance solutions for call and contact centers, has announced a new partnership with Unytalk Inc., a highly focused one-stop shop for customer facing cloud communications for service providers in healthcare, retail, consulting, education, media and business services, the company said.

The integration of Semafone´s Cardprotect Relay+ into Unytalk´s cloud solution for real-time messaging, voice and video infrastructure for customer engagement will offer businesses additional functionality and choice in facilitating secure payment transactions. Together, the companies are able to combine their expertise and deliver solutions that empower organizations to offer secure purchasing and payment options through the chat channel, while enabling a frictionless customer experience.

Cardprotect Relay+ enables businesses to securely accept payments through any digital engagement channel of their customers´ choice. Using this solution, businesses can generate secure digital payment hyperlinks that can be sent via webchat, social media, email, SMS, QR codes, e-commerce, m-commerce and chatbots, all while offering a superior customer experience and simplifying compliance with PCI DSS and other regulations.

Semafone provides pure cloud, hybrid cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels — including the telephone, webchat, social media, email, SMS, QR codes and more. Semafone´s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing.