United Airlines has announced it is requiring customers to wear a face covering in the more than 360 airports United services, including at United customer service counters and kiosks, United Club locations, United gates and baggage claim areas, the company said.
Customers who refuse to comply may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased.
United also will strengthen its mask exemption policy by only excluding children under the age of two. If a passenger believes that there are extraordinary circumstances that warrant an exception, they should contact United or speak to a representative at the airport.
In early May, United was the first major US airline to require flight attendants to wear a face covering and later extended that policy to all customers. And in June, the airline was among the first US carriers to say it would suspend flight benefits of passengers who refused to comply while onboard.
United´s face covering policy was created under the guidance of United´s on-staff corporate medical team, public health officials and experts at Cleveland Clinic.
This new policy is part of the airline´s United CleanPlus program, an effort to put health and safety at the forefront of the entire customer experience, that includes a mandatory mask policy, electrostatic spraying, touchless check-in capabilities and a first-of-its kind, pre-boarding health self-assessment for passengers.