United Airlines has announced the launch of its touchless check-in experience at London Heathrow Airport, allowing customers to check-in without touching the check-in kiosk, the company said.
The touchless check-in journey begins on the United app, where customers can check in for their flight, add bags and pay any applicable fees.
At the airport, customers can use the kiosks to scan their boarding passes from their mobile device or printed copy and any luggage tags associated with the reservation will print immediately.
The introduction of this technology is just one element of the United CleanPlus initiative, a commitment to putting health and safety at the forefront of the entire customer experience.
United customers at London Heathrow can self-scan their boarding passes at gate readers and are supplied with an individually wrapped hand sanitiser wipe as they board the aircraft.
United consulted with experts at the Cleveland Clinic in Ohio to provide guidance on the airline´s policies and procedures — from mandatory face coverings, to touchless kiosk technology for baggage check-in — to ensure they meet or exceed industry standards.
United has also introduced electrostatic spraying on all aircraft before departure from London Heathrow.