United Airlines is partnering with IBM to deliver a robust suite of enterprise iOS apps to the airline´s front-line employees, through the use of IBM MobileFirst for iOS apps, the airline said.
Over the past several years, United has increasingly sought to untether its global workforce by putting the unique capabilities of iPhone and iPad in the hands of employees. This collaboration will further heighten that strategy, with IBM set to develop a suite of both market ready and custom iOS apps. These made-for-business apps will be powered by analytics, and customized to further drive the airline´s digital transformation.
United´s mobility strategy is designed to empower its employees to better meet customer needs in real time. With data and insight at their fingertips, flight attendants will have greater visibility into which customers are connecting in order to assist them in finding their gates upon arrival. Customer service agents, long tied to their work stations and gate podiums, will have more freedom to move about the concourse assisting customers instead of being tied to a fixed position.
United Airlines is leveraging Mobile at Scale for iOS, a new IBM app design and development model for the rapid development and deployment of multiple iOS apps. This unique, integrated approach enables United to work closely with IBM to quickly and efficiently design, develop, deploy and maintain iOS apps over their lifecycle.
United Airlines and United Express operate more than 4,500 flights a day to 339 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. The airline operates 737 mainline aircraft and its United Express partners operate 483 regional aircraft, and is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines.