United Airlines to elevate customer experience at Bush Intercontinental Airport

United Airlines, beginning this fall, will take new steps to elevate the customer experience at Houston George Bush Intercontinental Airport by offering customers shorter, more convenient connection times and better access to more destinations, the company said.

The operations enhancement will enable United to improve connectivity throughout its industry-leading global route network, as adjustments to the flight schedule will connect customers more efficiently. The move, which will take effect Oct. 29, will also enable the airline to better utilize the approximately 90 gates from which it operates at the airport.

United is continuing to invest in its employees in Houston, providing them with more of the tools they need to better serve customers, particularly under the new structure. The airline is also increasing staffing and adding new lobby check-in kiosks to provide customers with a more efficient airport experience.

This effort is called “rebanking.” United has traditionally operated a schedule of ten “flight banks” at Houston, with the hub serving as a connection point for east-to-west routes across the US along with Latin America. With the new effort, United will consolidate existing flights into an enhanced eight-bank structure, connecting customers from all directions, enabling the airline to use aircraft more effectively throughout the entire country.

United´s customers will see big transformation at the airline´s Houston hub in 2018 with the completion of its USD 277 million investment in the new C North Concourse where United customers will enjoy roomier gate areas, the latest technology and chef-inspired dining choices.

United Airlines and United Express operate more than 4,500 flights a day to 339 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. United operates 737 mainline aircraft and the airline´s United Express carriers operate 483 regional aircraft.