United Airlines and OTG have reported plans today to elevate the dining and retail experience in United´s terminals at George Bush Intercontinental Airport in Houston, a key hub in the airline´s global network, the company said.
The in-terminal experience will include the creation of restaurants inspired by some of the region´s most notable chefs, thousands of iPads equipped with customer experience platform, flo, farm-to-terminal offerings from local markets and spaces designed by architecture firm Rockwell Group.
OTG will oversee all food, beverage and retail operations for Terminal B South, Terminal C (including the new C North Concourse which opens in 2017) and Terminal E. New concepts have already begun to open with five of OTG´s CIBO Express Gourmet Markets and the Republic Grille . The markets feature healthy options and offerings from local purveyors.
United and OTG have collaborated to enhance benefits MileagePlus members at Bush Intercontinental by enabling them to use award miles to purchase items at select CIBO Express Gourmet Markets in Terminal E. Together, United and OTG will roll out this capability to more locations in the airport in coming months.
United Airlines and United Express operate an average of 5,000 flights a day to 336 airports across six continents. In 2015, United and United Express operated more than 1.5 million flights carrying more than 140 million customers.
OTG combines hospitality and cuisine with design and technology. OTG´s restaurant concepts are complemented by the company´s tablet experience.