United Airlines has announced a new option for customer to check in and learn flights without the touch of a finger, the company said.
The new United skill for Amazon Alexa allows customers to use their Alexa-enabled devices, such as the Amazon Echo and the Amazon Echo Dot, to check in and ask a variety of questions about flights. United is the first US-based airline to offer an Alexa skill, further exemplifying the airline´s dedication to innovation and providing a smoother travel experience for its customers.
With this new skill customers can ask specific questions about flights, such as, “Alexa, ask United what is the status of my flight to San Francisco?” Customers can also learn about amenities on board, such as, “Alexa, ask United does United flight 869 have power outlets?” Once a customer´s MileagePlus account is connected with Alexa, he or she will be able to check in for upcoming US domestic flights using command, “Alexa, ask United to check me in.” Additional similar types of questions to ask can be found when enabling the United skill in the Alexa app.
United Airlines and United Express operate approximately 4,500 flights a day to 338 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers.