Unisys Corporation (NYSE: UIS) said the city of Philadelphia´s Philly311 customer relationship management (CRM) project was selected for a Government Computer News (GCN) Award honoring public sector IT innovation.
GCN selected Philly311 for the award based on its success in improving citizens´ access to government services.
Unisys served as systems integrator on the project to upgrade the city to a more flexible and robust cloud-based CRM solution. The new system expands citizens´ access to city services via a wide range of communication channels including telephone, Internet, the Philly311 mobile app, and social media such as Facebook and Twitter.
Launched in February 2015, the system gives Philadelphia residents the ability to use their smartphones or social media to request non-emergency assistance from city agencies, as well as relay photos to city workers for more efficient responses to service requests while getting real-time status updates on their requests.
Unisys is a global information technology company that solves organizations´ most pressing IT and business challenges. With more than 20,000 employees serving clients around the world, our offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.