Unisys Corporation´s (NYSE: UIS) Belgian subsidiary said it has successfully expanded the capabilities and performance of the check-in desks at Rotterdam The Hague airport (RTM) with its Fast Bag Drop Application, part of the Unisys Airport Passenger Processing System (APPS).
Almost a quarter of the world´s air passengers now check into their flights using Unisys´ airline and airport systems.
The Fast Bag Drop Application was implemented at RTM in 2014 to reduce check-in times, increase productivity and improve customer satisfaction. This was achieved with a 30 percent drop in time spent in a check-in line, a 10 percent reduction in the working hours required for passenger processing and a seven percent increase in overall customer satisfaction.
Since 2009, RTM has seen passenger growth of 83 percent — with 1.7 million travelers using the airport in 2014, expediting the need for more efficient passenger processing. Unisys was selected to transform the check-in experience working alongside Aviapartner, the ground handling agent for RTM, and Type 22, a self-service bag drop hardware provider.
Unisys is a global information technology company that solves organizations´ most pressing IT and business challenges. With more than 20,000 employees serving clients around the world, our offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.