Unilode Aviation partners with Freshworks to enhance customer experience

Unilode Aviation Solutions has announced its partnership with Freshworks Inc., a customer engagement software company, the company said.

Unilode, a provider of outsourced unit load device (ULD) management and repair solutions, will be leveraging Freshworks´ automated and AI-driven software to streamline the handling of internal and external communications at its Global Customer Control Centre in Bangkok, Thailand.

Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, marketing sales, and customer success professionals to communicate more effectively with customers. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and gives businesses a 360-degree view of the customer to offer quicker and better service.