UJET Powers Cloud Contact Center with Over 22,000 Agents

UJET Inc., a provider of cloud contact center solutions, has announced that it is now powering the world´s largest single-tenant cloud instance at over 22,000 agents–which was vastly expanded and set up in just three weeks, the company said.

UJET has grown its partnership with one of North America´s largest e-commerce companies to help them further their commitment to support their customers amid the COVID-19 pandemic and provide seamless service for every member of their community. The partnership now includes the largest cloud-native contact center globally, with all omnichannel components in the cloud.

To properly serve their customers and meet their growing operational needs, this existing customer added over 14,000 support agents in just three weeks. UJET´s ability to provide a robust, and scalable cloud platform made it easy to add BPOs (Business Process Outsourcing) and agents around the world with instant activation, hassle-free.

Since the onset of COVID-19 restrictions in March, UJET has helped its customers effortlessly transition about 35,000 existing and new agents into safe and remote work environments. The growth of this particular contact center underscores how cutting edge technology can enable companies of all sizes to rapidly expand to meet customer demand and do so regardless of their location.

UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. Learn more at www.getujet.com.