UJET, PeakView Partnership to Deliver Industry Cloud Contact Center Technologies

UJET Inc., a provider of cloud contact center solutions, has announced the debut of its channel partner program and agreement with PeakView, a pioneer in the Contact Center as a Service (CCaaS) industry with expertise in planning, deploying, and managing contact center solutions, the company said.

Under the terms of the partnership, PeakView will now be able to leverage UJET´s cloud contact center solutions to further assist innovative enterprises and industries in revolutionizing their customer communications.

The combination of UJET´s ultra-modern, cloud-native, smartphone-centric, all-in-one contact center solutions with PeakView´s trusted expertise and experience will help enterprises and Fortune 500 companies better identify and leverage secure, scalable, reliable, customer service tools to both improve operational efficiencies and increase customer satisfaction.

The partnership comes at a time of significant growth and adoption of cloud contact solutions. According to Gartner´s The Future of the Contact Center, “by 2022, contact center as a service will be the preferred adoption model in 50% of contact centers, up from approximately 10% in 2019.”1

UJET´s channel partner program supports strategic business partnerships, master agents, as well as integrators looking to diversify their portfolio, grow their business, and partner with a provider of contact center digital transformation. More information about joining UJET´s channel partner program can be found at https://ujet.co/partners/.

UJET is propelling customer service into the modern age by empowering contact center professionals to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises including Google, Instacart, Green Dot Corporation, Wag!, Getaround, and iZettle, a PayPal service, to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Learn more and request a demo at www.getujet.com.

PeakView is an experienced and proven industry-leading Cloud adoption consulting firm, with a core focus on Cloud Contact Center technology and solutions. PeakView supports companies from Fortune 500 to mid-sized enterprises, as they transition from legacy contact center technology to a more robust and capable omnichannel platform that meets their clients´ evolving requirements. Learn more at http://www.peakviewco.com.