UJET named 'Hot Vendor' in Intelligent Contact Center

UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, has announced it has been included in the list of “Hot Vendors” in the Hot Vendor in Intelligent Contact Center, 20181 report by Aragon Research, Inc, the company said.

Aragon Research asserts that traditional communication methods are not enough to meet the needs of the digital enterprise and support its continued growth. UJET is responding to this trend by enabling enterprises to modernize their contact center and accelerate business results and improve customer satisfaction.

UJET is an innovation provider of cloud contact center software committed to optimizing customer communications at every touch point: phone, web, and app. UJET built its platform on an open, distributed cloud architecture to deliver enterprise-grade reliability, security, scaling capacity and compliance.

The UJET platform uses artificial intelligence to deliver accurate wait time estimates and deep data integration to provide comprehensive, actionable insights that help businesses provide exceptional customer support experiences that drive higher CSAT scores.

UJET is a modern cloud contact center software company with innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. For more information, visit www.getujet.com.