UJET, Inc., the company that´s reimagining customer support with mobile-friendly, multi-channel solutions, has announced the immediate availability of in-call texting and multimedia sharing over interactive voice response (IVR), the company said.
The UJET customer contact center solution already enabled end users to share photos and screenshots with support agents via smart actions in its SDK for mobile and web apps. However, not all end users have downloaded a company´s mobile app when reaching out for help, especially during unboxing or installation.
With in-call texting, customers can now exchange text messages and media files with support teams whether or not they have the mobile app or are on the company website, making support resolution faster and more efficient.
In-call texting goes beyond the spoken word and uses the power of visual media to clarify and resolve problems faster. Agents can send a text directly to a customer´s camera-enabled phone to request photos, videos, or screenshots that provide more context and get everyone on the same page rapidly.
UJET is a modern cloud contact center software company with innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with anytime, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. For more information, visit www.getujet.com.